Brief summary of our GPT-3 chat bot for SaaS product sales.
The most natural way for us to communicate is, well, natural language. Chat bots are nothing new but unless they meet a high-enough quality bar, they tend to be a step backwards rather than forward. We believe huge language models such as OpenAI’s GPT-3 will form a foundation for a truly conversational human-computer interface. It is, however, a foundation rather than a solution in and of itself.
In this new paradigm, the big challenge becomes to ensure the chat bot strictly sticks to the topic it was designed for and provides accurate information — without depriving it of its creativity. …
Next-generation artificial intelligence models for text generation deliver the technology needed to finally make chat bots work.
It has often been said that chat bots arrived too early — when technology wasn’t there yet. We all know that talking to them feels more like filling out a form than a conversation, they fail as soon as you go slightly off the script. They are also time-consuming to set up, require a specialised library or tool.
Large text generation models like GPT-3 are a true breakthrough but cannot by themselves be served as a product for two main reasons. First of all, having been trained on vast quantities of diverse texts, they can drift away from their assigned topic and provide potentially misleading, incorrect or even dangerous information. Secondly, a truly useful chat bot would not be based purely on general knowledge but rather would make use of a knowledge base specific to the particular task at hand. …
